Poor service that has left me in very difficult situation

A little while ago i had suspected ***** on my account called in and as such all was cancelled an blocked.

After this a new card was ordered etc and i went to FNB Woodmead branch in kempton park to have it all unblocked again which i had believed they had done.

Earlier this month i transferred most of my money to my savings pocket as i like to seperate my savings from my budget money.

Today i urgently need money right now and am in dire need, now i cant access my money beacuse it turns out my savings pocket was blocked during all of that and never unblocked.

I am not an FNB consultant and you were supposed to make sure everythings okay on my account and working as it should.

Your service is very poor and has left me in a very difficult situation as i have no access to my funds in my savings pocket at all.

Only way to solve this? Visit the same *********** branch woodmead i was told, like people dont have to work or can just easiky take off?

And what will come of this complaint??? Nothing, beacuse consumers always lose and you always have excuses.

Dont phone or email me regarding apologies, i have no interest in hearing it. It doesn’t relieve the stressful situation your incompetence has placed me in.

Nico Stark Lloyd.