Poor service still not resolved

Hellopeter MENU Complaint still not resolve been over week

A review of FNB (First National Bank) by niti-bhatt on 1 Nov 2017 Share Comment Report Complaint still not resolve been over week

I m so tired of this...last month same problem were my husband being fnb client transfered money to his beneficiary which is me his wife nedbank account. Transfer of 2400 rand was transfer last week thursday to my ac at nedbank. Still no money has come in. He even went into the branch and told them please double check as this happebd last time they insisted that its right nedbank ac right beneficiary....but unfortunately again i have to repeat same episode we did last month of calling call centre logging missing funds then adding complaint on hello peter then getting response i m so frustrated that i now have wait funds and he now again has go branch but why is it so difficult money transfer and money reflect why always lodge missing funds fnb plss assist again vishal ********** 181

Official business reply

Good Day,

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.

Your complaint reference number is ********** NF.

Again I apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints

Naomi Petersen

087 575 94