Poor Service Still not dealt with

<p>It is 8:15am on the 1st of November. I am still waiting for FNB to contact me. Unfortunately their apathetic attitude has forced me to use whatever avenues i have available to me. This is my second complaint today. I have been waiting for five weeks to sort out my complaint. No one seems to be able to help, or rather no one cares enough to help. What do customers need to do to be heard? Do i need to be a CEO? I thought every client is important. I challeneg FNB to honour their own policy. I await your contact. Next complaint to follow in an hour.</p>