POOR SERVICE & *********** STAFF

I have my ID no and Bank account details compromised, which i have not given any details to anyone, there was *****ulent contract taken out at Vodacom , which the debit order was debited to my account , since then I am trying to report this to the bank as ***** which they refuse to acknowledge , they continue to refer me to the unauthorised debit order department , which they refuse to assist, emails have been sent with no replys , i have spoken to Team leader of the ***** dept , Philele which she says this is not a ***** matter. i have been transferred from department to department with no assistance, because of this *****ulent transaction my account rating has now been negatively effected because of no assistance, and *********** staff, which in future will impact any credit applications. Vernon Solomon