Poor service rendered, TCF policy not following and misleading information

I am so not happy with the service rendered by FNB regarding the claim that was submitted for the late Bukosi Rose Monyai☹️ after all documents were submitted for the claim of the funds available on my grandmother's investment account and savings account, we were told that TAT is 31 business day after the TAT we went back for follow up and we were told that the is a back log which I believe it's not our problem but FNB to resolve the capacity level of expediting customers request. This has been a unbearable 💔 😢 experience after I called the contact center for the first time I was told that within 6 business days the matter will be resolved, after 6 business days I called again on the 12 April 2024 I spoke to Doreen Bernade, she said there is no exact TAT for deceased estate claims 😳 for such a big bank not have SLA wow! She also said the matter is being handled by the administrators. This is poor service the funds are needed to cover certain expenses that we incurred for the funeral of the late. Consultant also lack knowledge regarding the deceased claims process, FNB please train you staff to offer exceptional customer service at all times.