Poor service rendered - Complaint of ********** transactions

This bank is useless and unsafe. With unknown debit orders going off my account and when I call the ***** department they tell me there's nothing they can do for me because my account is not a Business account. I ask myself how was did the debit orders go through if I have a Debi-check on and didn't approve this transaction. When I contact the ***** the department they also say they cant assist. We are supposed to trust our Banks but how so if this is the treatment we receive?. I am really annoyed by the incompetence and their poor problem solving when it comes to such. We are basically classed, we are not valued the same because I really don't understand how can they not assist a Cheque account holder, only business accounts but these things happen to all of us