Poor service regarding *****

On the 18th February 2023 I requested a payment reversal be made because I suspected it was a ****. Note this payment was made on the 17 February 2023 from my FNB account to a tyme bank account.

The agents I was in contact with on the 18th told me that I have to fill in a form which I did the same day and that it takes 2-3 working days for the money to clear in the tyme bank account because I did not use the pay and clear option.

On the 21st February I got a call and an email saying that because I suspect this person is *****ing/******** people I have to speak to someone in the ***** department, which I did on that day.

The lady who assisted me said that I should open a case at my nearest police station and investigators will contact me, the case has been opened and till this day I am waiting for “investigators” to call me.

FNB keeps sending me reference numbers saying that the issue has been moved from one department to the another but nobody can give me proper answers. This issue has been with FNB recovery for the longest time and nobody has made any contact till this day.

My question is if I filled in the payment reversal form why did FNB release the funds of R5000 into the tyme bank account and only make contact on the 21st .

FNB has to take responsibility for this