poor service received from FNB on ***** case

Good day

trust you are well.

i am very frustrated by the service i just received from FNB.

i contacted two departments today debit order department informing that there is a debit order of R189 into my cheque account which i never approved and do not even know the service provider and why fnb had authorised such debit order to go through my account.

1 they send me the numbers of the service provider saying the debit order cannot be reversed as is blocked. 2 they referred me to the ***** department.

when i contacted the ***** department they told me they cannot assist me with debit order i need to contact the service provider while i told them its a ***** why will i contact people i don't even know them.

i have realise my money is not safe with FNB ***** is happening and no one want to be accountable first it was toll gates now its debit order.

i need this resolved ASAP i am not going to phone anyone that i do not know FNB is responsible to look after my account and only authorise things that i have approved.

i want my money back and i want it from FNB