Poor service received from FNB

Received poor service @FNB clearwater mall entrance 4, made an application for an overdraft on my gold cheque account on the 25-09-2019, Smuts Ntaba who assisted me convinced me to migrate the account into a fusion account as soon as my salary clears into my account the overdraft would be approved and would reflect in my account. Went sunday to the branch to enquire on the progress of this overdraft was merely assisted i was told the consultant who had assisted me would follow up and update me to date no progress i have been calling the contact centre from being transferred from pillar to post to enquire regarding an overdraft , Innocentia advised me it takes 10 working days to approve this application, as the customer i was put under the impression that this overdraft was approved with no explanation or criteria that it would take to activate this account, Which now has put me under a financial constraint.