Poor service received from ***** dept. at FNB

***** committed on my account and still have to deal with rude call centre agents... This is absolutely ridiculous. I submitted my case 2 weeks ago, got a missed call from the ***** dept. I phoned them back hoping to speak to whomever was looking for me so I can get to the bottom of my request. I should have known I'd be sent from pillar to post, this department didn't contact you, we putting you through to the other dept. The other dept answers and tells me they have to put me through to the ***** department and so we go on until the line cuts off. It's an absolute joke and makes for terrible user experience.