Poor service received

I am truly not happy how my account was handled

I opened a business account is June online, after sending me back and forth for proof of address, i received an email saying that my account has been approved. I deposited some money as instructed on the email and waited for my card. Till today i have not received the card. When i received my monthly statement it was still showing my previous address. Today i went to the branch and they told me to call which i did, the guy told me i must meet the consultant to update my address, i must submit proof of address. I was not happy with the instruction because i was told that my FICA was successful. I also asked the guy after all this what is going to happen with my card? He gave me Take a lot number to call...i just called take a lot they are not picking up anything under my name. This is purely disgusting