Poor service provision at FNB

I have received sincerely poor banking experience about this bank irrespective of more than 5 years I have been a client. The general administration and management are absolutely not good not at all. First of all, the small towns are poorly staffed and banking at this bank is so frustrating and irritating and you spent a whole day for a small thing like picking up a card. I thought Alice was bad but the Cala branch is worse. I changed an address and it took FNB more than a year to change this address in its system. I have just visited my profile, I was shocked to observe the wrong information and when I tried to change it, the system refuses. I lodged two cases in the ***** section I was sent to all directions and to date my two cases are not resolved, perhaps they are part of the ****s we observe I do not know. During the lockdown, it was a mess and still a mess. Their systems do not speak to each other and poor record management and keeping. I wanted to invest I received no support and I fell victim to a **** on OINVEST still FNB did nothing. You are requested to use an APP and chat on App they never respond. You phone, they do not respond until your data is finished. This is just poor service. In Cala and Elliot, we cannot do any Forex service no matter how minor it is you have to drive 150km for just forex even if you use online banking. Opening a Cooperative account is a huge irritation. You must be there for more than 3 hours. While busy with you nobody assisting others they are waiting yet with minor tasks. At the Cala branch, it is a mess. there is only one or two staff servicing the people on tellers side only one. If she is at lunch nobody helps at times she does not even open after lunch. Yet, this is the only Bank in Cala that has fully functioning services. This is too scary and very unfair. Can FNB kindly employ and improve its services in small towns? In fact in Queenstown, I stood for more than an hour at my age 69yrs, with no chair no sitting after being sent from this one to that one following standing so long, I was assisted online. Why was I even made to stand so long at my age? no respect for elders at all. South Africa as a nation is bad at respecting elderlies where ever you go unlike abroad where this group is well respected no matter where you go. This is a pity.