Poor service provided by call center agents

I'm so disappointed and disgusted with the service I got from FNB Westgate Mall.

I went there to unblock my app as I got my new device. they said I must use my phone to call the call center. Mildred the service consultant told me to that - then I called holding for 20 min then they said my app is a ********** they must put my fingerprint of which we did while in the branch. The call dropped. I called again holding for 30mins after that they dropped it without helping me, I tried again to call them holding for 45mins after holding not talking to me instead they put it aside I had to hold for an hour until I asked if they can close this account and transfer my money to my other accounts in a different banks because of the poor service then all of a sudden they gave me a ticket and called me to counter 3 and the lady who was helping me was very helpful within 10mins it was unblocked I really appreciate her she was so helpful to me her name is Lebogang Mosoete. If only all the workers from fnb Westgate can do the job like her we won't get frustrated by FNB staff, keep up the good work Lebo thank you very much it was my first time to meet you I don't know you but keep up the good work. Those call center agents made me want to cancel and close my account with FNB bank because of poor service I got today.