Poor Service & Processes

I have been trying to renew my vehicle license on the FNB app since Friday (25/02/2022), however, I am unable to due to some unknown error. I called in on 01/03/2022, was advised by a consultant (Chadwin Padiachey) from another department (as there isn't a call center for Nav-Car) to email him & he would escalate the matter. No feedback on 02/03/2022. I followed up on 03/03/2022 & to date still have not received feedback or courtesy call. Today, I am still having the issue with the FNB app.