POOR SERVICE - PRIVATE CLIENT

As a private client of FNB I was assured banking with FNB private clients means that I will experience a superior level of service and rewards.

When I contacted my private banker for assistance, I was informed neither my private banker, Boitumelo "nor anyone else" is available to assist me. I requested the manager to contact me and I'm eagerly waiting any form of a response....

In terms of international best business practice the service I was provided by FNB Private Bank does not adhere to the definition of superior level of service and they would do well to either revisit the implementation of their documented service level agreements or to move their goal posts to a more attainable service delivery.

Don't over-promise and under-deliver. Regrettably, your service to me as a private client has not met the mark of superiority you claimed to set.

D Birk