Poor service, poor business practice.

What an amazing bank FNB is during this time where finance is an issue for our country. I submit a request on their site for there covid19 plan to help out during this time, as clients have not made payments on their accounts, and I am now not able to make all my payments. FNB advises you to use this service and pay less interest and you have a three month grace period and custom payback plans on the money you have borrowed from them. BUT this is where it all starts, they just let all the debit orders go off on your account, the account then goes into a negative balance when I do NOT have an overdraft on my account, The debit orders then don't go off and they end up charging you R120.00 per declined debit order. So in my case, almost 7 debit orders did not go off meaning i had to pay FNB an amount of R840.00. I call FNB Services as a PRIVATE client i get placed in a cue of 64 People before they will answer my call. After holding there response is WAIT FOR IT (THAT IS THE RULES SORRY.) Basically not there problem they need to still make money off the people that are struggling.

FNB GREAT SERVICE, GREAT SUPPORT, GREAT BUSINESS PRACTICE.

Taking money from the people who actually need it.

NOW LET'S WAIT FOR THEIR GENERIC RESPONSE.