Poor service - permissions department FNB

I'm very disappointed with the service we got from FNB permissions department. We have a business account and we requested signatory changes, submitted all paperwork. Saadiqah sent us an email with a mandate document to sign in March 9th which we sent back on the 14th March - since then no update from FNB. We made a follow up call (RL ***) and sent again the same document on the 24th March to date no one bothered to give us feedback or initiate the change we requested. We are unable to transact on the account.

On the email that Saadiqah sent on the 14th March, Lesego Mohlaudi was also copied as he was the person we spoke with when we made the call to request the change. Both of them never bothered to process the requested change.