Poor service or just plain lies?!!!!!

<p>I cancelled a facility with a Life Insurer in May 2017, but they indicated that I should instruct my bank to stop the monthly debit order to affect the cancellation. I duly contacted the call centre to instruct them accordingly and was advised that the change had been made to my account.</p> <p> </p> <p>When the Debit order went off on 1 June 2017 I just assumed that I made the change too late in May and that I missed the cut off, but low and behold, the debit order went off again on 1 July 2017. As such, it is clear that FNB just ignored my instruction and their poor service / lies about having done what I requested them to do is now costing me money.</p> <p> </p> <p>This is also the second incident in a short space of time as I also spent more than an hour on the phone with Premier Banking at the begiing of June to get them to change my primary contact to my e-mail instead of my phone as I am abroad, which they finally confirmed was done, but it is still not done.</p> <p> </p> <p>I subsequently sent an e-mail to customer service which has remained unanswered. Not only is FNB wasting my time they are now wasting my money (cost of calls from Australia and nnecessary debit orders going off my account).</p>