Poor service on the incorrectly delivered product bought from the eBucks shop

Item: FNB (First National Bank)
Rating: 1
Author: Michelle H

4 weeks ago I bought a Philips Air Fryer from the eBucks shop,this deal came with a 400w Philips blender. eBucks delivered the correct Air Fryer but the incorrect blender (they delivered a 350w). Since then I have had 3 phone calls from eBucks saying that the correct blender will be delivered and the incorrect one will be collected and yet NOTHING has happened. I have proof of the advert stating what products I was owed. It is honestly the most pathetic experience from a so called "top" rewards offering.

Helpful (0)

Replies (3)

FNB (First National Bank)'s replyOfficial

12 Dec 2017, 10:19

Hello Hm1986,

We truly regret taking note of your experience and the frustration this has caused.

Thank you for bringing this to our attention.

A complaint has been routed to the relevant department and I have requested that they provide feedback.

Ref Number: ***NF

I do apologise for any inconvenience caused.

Regards,

Hello Peter Complaints

Daffnie Govender

*** (option one)

FNB (First National Bank)'s reply12 Dec 2017, 10:19

Official

Hello Hm1986,

We truly regret taking note of your experience and the frustration this has caused.

Thank you for bringing this to our attention.

A complaint has been routed to the relevant department and I have requested that they provide feedback.

Ref Number: ***NF

I do apologise for any inconvenience caused.

Regards,

Hello Peter Complaints

Daffnie Govender

*** (option one)

Michelle H's updateReviewer Update

12 Dec 2017, 10:25

Thanks. I don't want feedback as I get the same story every time somebody calls me. I want the correct blender delivered and the incorrect one collected. I go on leave from Friday and expect this to be sorted before then.

Michelle H's update12 Dec 2017, 10:25

Reviewer Update

FNB (First National Bank)'s replyOfficial

12 Dec 2017, 10:29

Good Day

Kindly be advised the person that calls you is from that department who can assist you.

We do apologise for the frustration caused.

Regards,

Hello Peter Team

FNB (First National Bank)'s reply12 Dec 2017, 10:29

Official

Good Day

Kindly be advised the person that calls you is from that department who can assist you.

We do apologise for the frustration caused.

Regards,

Hello Peter Team