Poor Service on Steroids

Hi there, we are not ok with the kind of abuse we are getting from FNB, my wife was in debt review and early this year everything was paid up, administrator shared the clearance letter with the bank in February already, FNB didn’t remove her high risk status, we only discovered when we want to buy a house, we called for 3 days the whole days and we are sent pillar to post, eventually when we get to their credit and risk department we held for 4hrs, bought airtime again tried and still no answer. I am hurt that disappointed for such disrespect we got from FNB, probably is because we r black people.