Poor service on obtaining paid up letter

Item: FNB (First National Bank)
Rating: 1
Author: Thembeka M

From the 26th of June I've been trying to get a paid up letter from FNB for my revolving loan account,but no luck,I was given a reference from customer care and have been phoning them and has been transferred from one consultant to the other,I have sent e-mails and have left my details,no luck,chirelle smith was going to resolve this and up until now,I have spoken to Carol,Warden and Sifiso from the debtreview centre using my cellphone but to no luck. I was told 48hours from last week and even yesterday they told me the matter will be resolved yesterday or today and I have phoned today and have been left hanging on the phone till the automatic survey thing. I'm so disappointed on the service I have received so far

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Replies (1)

FNB (First National Bank)'s replyOfficial

19 Jul 2019, 11:50

Good day Thembeka Mpofana,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***NF.

Regards,

Hello Peter Complaints Team

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FNB (First National Bank)'s reply19 Jul 2019, 11:50

Official