Poor Service on new account

Good day<br> <br> I would like to express the way i feel, I am an fnb client for so long and always recommend fnb to people, but since last week I have changed my mind towards fnb. I opened an account over the phone, got allocated an account no and then they requested docs which i sent through, since lastweek they keep senting me an email to sent through a declaration form which i keep resenting over and over, I mean how stupid can they be because I keep resenting it and they keep requesting it everyday, no calls just emails. I have clients ready to deposit money and the account is inactive. The courier is delivering my card but my account is inactive. I was on the call this morning and they keep transferring me to different departments. This is ridiculous for such a big bank. I am very disappointed in fnb and even contemplating changing. I have now spoke to a guy called Junior and he says he will try and speak to team leader to speed up and call me, so I dont know.