Poor Service on ********** Activities

I was hijacked last year 10th Oct and the guys took my card and withdrew money. I immediately reported the incident to the police and the my bank FNB after the incident, I was then told that the bank will investigate my case and come back to me after I was given a case number. After numerous follow ups to the case I was being sent back and forth by the FNB till today, I gave up doing the follow up. 23rd Aug 2022 my card was used for online shopping again I called the bank immediately I saw the transaction to dispute the transaction, I was then told that the bank will revert back to me after 7days which they did on the 8th day. Today I receive an email that I must contact the merchant myself first to resolve the issue before I report/ask the Bank for help, the merchant that I don't even know, ouuuu wooooo!!. Bye FNB , Hello New Bank!!!!