Poor service on complaint and loan contract not as agreed

<p> I took out a revolving loan and after my first debit order, I raised a complaint as the amount does not match the amount I agreed upon. I logged the complaint on 29 September already. The last agent I spoke to confirmed that she had listened to the recording and agrees that it does not match. It is now 2 weeks after I raised the complaint and I am still unable to get any answers. Everytime I call I am told someone will phone me back and no-one ever phones. This is really bad service as I am supposed to be a 'premier' client and I am getting no service at all.</p> <p>As the amounts do not match, it is contract breach and I expect some kind of communication from FNB as to what they are going to do about it. The latest person I spoke to was Shannon and the latest referrence I have is Rj ********** 257</p>