Poor service on business account opening

I'm so disgusted with the service I am getting. I have bee trying to open a business account for almost two months now. The CIPC documents were finalized on the 15th October, I called in to find out what the next step is since they were not communicating and only then I was told I must forward those documents to FNB which I did, still there was no answer, <br> i had to call in again and explain again and I was sent KYC forms of which I think if I had not called I wasn't gonna know about them, I submitted, followed up and was told the other page is missing a signature, I don't know how I was gonna know about if I didn't call.I spoke to Aurin Davids, who said I must send the documents to his personal email I fixed that and no answer, I called again spoke to Bianca Jacob and was told the initials aren't clear, sent clear ones still no answer to her email address and after that there was no other communication. inquired after a week and was told everything is ok and the guy doesn't know why the account isn't opened yet and he said he is escalating. I made 3 more follow ups and was told it has been escalated again and again. spoke to Ethel Gumbi who gave me a different story