Poor service on a cancelled card from Northgate & Fourways Branch

Good day.

I have had a problem with my bank card since August. I went to collect the card but, it has been not working. I have reported the card since August to the Northgate branch Manager and her staff. Still, the card is not working. I was advised to order a new card. Why must I pay to order a new card while the fault is on your side. I went in and explained the card problem to the Northgate Branch guess what, the Consutant has decided to cancel the card without informing me that I won't have a working card. Why am I paying the services on the card. Secondly, I get charged for cardless withdrawals. Where am i expected to get the working card if both your Fourways branch that gave me a card and my in and out at your Northgate branch trying to resolve the same card issue? Who is supposed to give me a working card since these two branches have failed me? I do not want apologies because they are not going to cut it for me. All i want is a working card. Your Northgate branch has been apologizing for poor service since August without improving their service so all I want now, is a card that is serving my needs. Apologies, they can keep them for other clients.