ME
Marcus E
1 reviews | Active since Jul 2018
11 Sept 2020, 09:23
Poor service, not updating systems. Absolutely disgusted.
My credit card was settled in October 2019, the account was not closed as requested, it was finally closed almost a year later. Unfortunately, this was not closed on my credit profile and the account was duplicated for some reason. To date, this is still the case. I cant understand this and after numerous inquiries, the issue has still not been resolved.
Helpful (0)
Replies (1)0
Replies (1)ME
Marcus E's updateReviewer Update
16 Sept 2020, 13:24Good day
One of your consultants contacted me on Friday afternoon to discuss the issue. He said that he will send an urgent request to rectify the duplication and the removal of the credit card on my credit profile with the credit bureau. He also said he will send me communication on the above. It has now been 5 days (# workdays) and I still have not received any feedback. I am highly disappointed in FNB and I am considering moving my personal and business account to another bank as I think it is highly unprofessional from FNB. I find it totally unacceptable that the credit card account was not closed as per my request in 2019 and that I need to waste my time sorting out FNB's problems, the amount of time, airtime, and stress due to FNB's negligence is unacceptable. Should I not receive feedback in the next few days this matter will be reported to the banking ombudsman.
One of your consultants contacted me on Friday afternoon to discuss the issue. He said that he will send an urgent request to rectify the duplication and the removal of the credit card on my credit profile with the credit bureau. He also said he will send me communication on the above. It has now been 5 days (# workdays) and I still have not received any feedback. I am highly disappointed in FNB and I am considering moving my personal and business account to another bank as I think it is highly unprofessional from FNB. I find it totally unacceptable that the credit card account was not closed as per my request in 2019 and that I need to waste my time sorting out FNB's problems, the amount of time, airtime, and stress due to FNB's negligence is unacceptable. Should I not receive feedback in the next few days this matter will be reported to the banking ombudsman.
ME
Marcus E's update16 Sept 2020, 13:24
Reviewer Update
Good day
One of your consultants contacted me on Friday afternoon to discuss the issue. He said that he will send an urgent request to rectify the duplication and the removal of the credit card on my credit profile with the credit bureau. He also said he will send me communication on the above. It has now been 5 days (# workdays) and I still have not received any feedback. I am highly disappointed in FNB and I am considering moving my personal and business account to another bank as I think it is highly unprofessional from FNB. I find it totally unacceptable that the credit card account was not closed as per my request in 2019 and that I need to waste my time sorting out FNB's problems, the amount of time, airtime, and stress due to FNB's negligence is unacceptable. Should I not receive feedback in the next few days this matter will be reported to the banking ombudsman.
One of your consultants contacted me on Friday afternoon to discuss the issue. He said that he will send an urgent request to rectify the duplication and the removal of the credit card on my credit profile with the credit bureau. He also said he will send me communication on the above. It has now been 5 days (# workdays) and I still have not received any feedback. I am highly disappointed in FNB and I am considering moving my personal and business account to another bank as I think it is highly unprofessional from FNB. I find it totally unacceptable that the credit card account was not closed as per my request in 2019 and that I need to waste my time sorting out FNB's problems, the amount of time, airtime, and stress due to FNB's negligence is unacceptable. Should I not receive feedback in the next few days this matter will be reported to the banking ombudsman.