Poor Service no updates
I have logged a claim with FNB law 3 months ago regarding the issue I had with KIA . I was assisted by Deon Maree however the poor service I received from him is acceptable. I escalated to his manager as well but there was no change.
After a long battle with him for 2 months where I was doing follow ups with him regarding the case. Eventually he managed to secure consulting session with a lawyer based in cape town on the 16th September. I did a follow up with him the following week , he promised to call on thursday of the same week. Today is the 10th October I have never heard from him.
This is the kind of service I have been receiving from Deon ever since I logged my claim. My car has been with KIA for 6 months and they do not want to put back the engine they st**********. I took this policy so that I can have a peace of mind. But instead I receive stress throughout.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***