Poor service, no transparency, poor management

I have lost about R4500 of debit orders that have not reflected, but they went off on the 22nd of October. I've never experienced such incompetence in mylife. My credit score will decrease because of FNB. I want my money back!!!!!!! Other banks received an email from the bank to say they might be having problems , but not even smses sent to clients. Where is the transparency?