Poor Service, No Feedback or Resolution. FNB Banking app restriction

I have logged numerous complaints with FNB Business and my banker regarding my FNB app that keeps blocking me when applying for any products, I am not only refering to credit products but normal accounts as well, I wanted to add the FNB legal assistance option, which is R99 per month and even doing so, I still get the same message Here it is ""Your Application has been declined due to the following reasons.To prevent risks the bank cannot make any products or services available to you"" What risks are there? This is now becoming a nightmare and is annoying and frustrating at the same time. What's the use I opened a bank account with FNB, and I cnat do much on the app, I have now been with FNB for almost 7 months, have a consistent t turnover of almost 400k coming in, I had escalated this issue with Andrew Fortuin relationship banker and Ebrahim of vangate mall Athlone Cape Town. My risk category was suppose to be updated yet no feedback received from anyone and issue still persist. Looks like no one knows what's going on or who can resolve my issue. I want the restriction removed from the FNB App. I'm seriously considering closing my account as I have never had any previous issues with capitec bank business. Please do you job update my risk category and allow me to do what normal users should do on a banking app. Also note I do have victim letter which I sent to the bankers as well. Please resolve this urgently