POOR SERVICE NO FEEDBACK

<p> </p> <p>We have been trying to get hold of someone at FNB to give us statements on our paid up account. </p> <p>So far all of my requests for the past two months has been ignored and none has been rep****. The only reply was an automated reply via email saying they will attend to my request - about a month ago.</p> <p> </p> <p>My account has been paid up by my debt councellor on 2013-02-04 and over paid with R3.47.</p> <p>In November 2016 for the first time i received a call from Norman Bissett & Ass saying we owe over R10000.00 on an account with FNB that should have been closed in 2013. </p> <p> </p> <p>Today i phoned FNB to tell me whats going on....</p> <p>Having a lady telling me they created a new account without consulting anything with us since 2013?!?!</p> <p> </p> <p>This is unacceptable having trouble getting information from a bank!</p> <p> </p> <p>I think this is poor service.</p>