POOR SERVICE - NO ACTUAL RESPONSE TO QUESTIONS

WHY CAN FNB NOT GIVE ME A PROPER RESPONSE - I SIT ON THE PHONE WASTING MY TIME RUNNING OUT OF AIRTIME CAUSE IM UNEMPLOYED AND LOTS AND LOTS OF EMAILS WITH THE SAME STUPID RESPONSE AND NOT AN ACTUAL RESPONSE TO MY QUESTION AND PROOF OF ORIGINAL MESSAGE FROM FNB WITH NO ANSWER TO WHY IT IS NOW NOT AS ORIGINALLY STIPULATED IN WRITING FROM FNB- SAME AUTOMATED RESPONSE EVERY TIME- UNBELIEVABLE