Poor Service No Access

In January I took both my children 16 and 14 too sign up for accounts at FNB in Hout Bay. I was very specific with my instructions that I wanted them to be able to use the online banking facility and also be on my own Platinum profile. Th result was cards were issued, my son was tot young to have access to the online facility so his card is on my profile, which is what I requested. My daughter on the other hand was not on my profile which means its costs me money to send her cash, this is unacceptable to me so I called my what used to be private banker and is now just a call centre and they said we had to go back to the branch. It took us over 1,5 hours the last time and you got it wrong and now I have to go back. My daughter has school outside of banking hours so its not possible to visit the bank!! The result is that I can't actually do what I invested my time and energy going to the branch to achieve. Its exceptionally pathetic service. Now her online profile says card not active. Im just going back to Nedbank and you lose a client and an opportunity to bank a young person. Im really unhappy about the onus always being on the customer to fix up your shocking admin.