Poor service more than 30 days later

<p>As a future forward and highly innovative bank; I find it highly unacceptable that it has taken this long to sort out what seems to be a simple issue.</p> <p> </p> <p>Please can you have this sorted out within the next 24hrs or have someone call me about moving my business elsewhere.</p> <p> </p> <p>my story</p> <p>So I app**** (24/06/2016)for a CREDIT CARD LIMIT INCREASE online and was approved for R79 700 at 15% which at the time I was okay with. I then received an email that this process didn’t require me to send any documents and I then patiently waited for my limit increase</p> <p> </p> <p>10 days later I followed up and was told I didn’t forward the documents L so my application was not processed. Which I then did!</p> <p> </p> <p>(07/07/2016)A sales Consultant Zibuyiseni shange SI ********** 403591 Who was calling to sell me the private client upgrade on my CHQ and CREDIT CARD at R355 per month which I have been reluctant to take for months on my app as I didn’t want to spend so much on bank fees nonetheless she convinced me and I caved it BUT it was her 13.5% interest rate that lured me, if I took an upgrade on the credit card as well with the same limit of R79700 and I was super excited as this was much better than 15% and would beat ABSA’s rate …all the more reason to move my account to FNB</p> <p> </p> <p>My excitement was short lived when I enquired on Friday (15/05/2016) why I had only received my Chq account and not my credit card (this was my initial request) and Itumeleng (Private banker ) informed me that there was no application for my request and that 13.5% doesn’t exist L!!! And they won’t be able to offer me 13.5 as such an agreement doesn’t exist , the sales agent misled me and she will be dealt with. However she will get my private banker to resolve the issue</p> <p> </p> <p>I find this appalling for a bank that claims to be number 1 and aims for excellence . A rate was offered on a recorded line and this qualifies as an agreement that should be fulfilled by the bank. Whether your employee made an error or not its frankly not my problem.</p> <p> </p>