Poor service, lack of urgency.

I'm extremely disappointed with FNB. As a loyal client for over 20 years, I've noticed a lack of urgency in addressing customer issues. For the past three months, I've had to repeatedly call to get my credit card balance reflected after debiting my cheque account. Each time, I'm passed between multiple agents, wasting my airtime, and still getting no resolution.

Two years ago, I moved my portfolio to private client services, hoping for better assistance given the high monthly fees. Unfortunately, I've experienced the same poor service, with rude agents and frequent disconnections. Even my private banker is difficult to reach. This level of service is unacceptable, and I am now considering switching to a different bank.My husband has already contacted another bank and our homeloan will be moved in the next few months.

FNB, this is absolutely pathetic service.