OM
Oswell M
1 reviews | Active since Apr 2022
19 Apr 2022, 14:22
POOR SERVICE & LACK OF URGENCY
I sent R1000 to someone who was borrowing money because he had an emergency just after my payday in March. The person paid me back and according to FNB it was alleged ***** funds .A consultant by the name Nhlamulo Baloyi asked me to prove that I had borrowed the person and i sent everything she requested. She never got back to me to acknowledge receipt of the message and now 10 days later i try to get to her on their FNB ***** section but the number is never picked. Went to FNB branch they could not assist as well save for sending emails which are never rep****! I have more than a R1000 rand in my bank and now payday is coming yet my account is still frozen despite me providing everything. I have no option but to move to another bank because this is just pathetic service at FNB.They never care to call back or give you updates !!
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Replies (2)OM
Oswell M's updateReviewer Update
19 Apr 2022, 15:33Thank you FNB
OM
Oswell M's update19 Apr 2022, 15:33
Reviewer Update
Thank you FNB
OM
Oswell M's updateReviewer Update
20 Apr 2022, 14:21Good Day FNB
I am hereby following up on my complaint yesterday but nothing has been done,no contact and all.My issue lies with Nhlamulo Baloyi who easily blocks accounts over ***** issues even sometimes without sufficient proof.Fair enough,its taking caution.As a network security engineer I would totally understand.But then,once you provide proof why then do your employees have to take forever to get back to us?You send all the proof,send so many emails that are never rep**** to and whilst at it you do not have cash for your daily needs.I received money,just a R1000 rand from someone I had borrowed money and my account got frozen over that amount.I provided all required proof but today is almost day 16 with my account frozen and no traction and here payday is coming and nothing is being done,worse still nothing gets communicated!1
We have lives to live and if we provide our proof,why take forever to sort our accounts really?I do not understand how you expect people to live after freezing their whole bank accounts over just a portion of what is in their bank.Please have a heart,we are human beings.If we do not have a sense of urgency then we are nothing but savages.This is so irritating and the ***** number won't even go through,we have to wait for this Nhlamulo to respond when she wants.She comes to me and says she did not see proof i sent on Monday last week whilst all along I am thinking that my things are getting sorted!
How many complaints have you received about this lady on hellopeter?I hope something can be done because people will not just complain when there is proper service,just an update helps you but when everything is quite how do you solve issues
I hope I get traction
Regards
OM
Oswell M's update20 Apr 2022, 14:21
Reviewer Update
Good Day FNB
I am hereby following up on my complaint yesterday but nothing has been done,no contact and all.My issue lies with Nhlamulo Baloyi who easily blocks accounts over ***** issues even sometimes without sufficient proof.Fair enough,its taking caution.As a network security engineer I would totally understand.But then,once you provide proof why then do your employees have to take forever to get back to us?You send all the proof,send so many emails that are never rep**** to and whilst at it you do not have cash for your daily needs.I received money,just a R1000 rand from someone I had borrowed money and my account got frozen over that amount.I provided all required proof but today is almost day 16 with my account frozen and no traction and here payday is coming and nothing is being done,worse still nothing gets communicated!1
We have lives to live and if we provide our proof,why take forever to sort our accounts really?I do not understand how you expect people to live after freezing their whole bank accounts over just a portion of what is in their bank.Please have a heart,we are human beings.If we do not have a sense of urgency then we are nothing but savages.This is so irritating and the ***** number won't even go through,we have to wait for this Nhlamulo to respond when she wants.She comes to me and says she did not see proof i sent on Monday last week whilst all along I am thinking that my things are getting sorted!
How many complaints have you received about this lady on hellopeter?I hope something can be done because people will not just complain when there is proper service,just an update helps you but when everything is quite how do you solve issues
I hope I get traction
Regards