1 reviews | Active since Sept 2016
Poor service, lack of consultants,
Poor customer service always sadly I have to deal with the poor service on a daily basis my company banks with fnb, I've always been with fnb and sorry to say the service from the carnival mall branch is very poor whoever is running the branch is doing a very poor job , regardless how early you go the branch it could be empty and you still wait in the queue, greeter system is poor something needs to be done about this
Good day Nelson Collins,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Points of Presence Private Clients who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Nelson Collins,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Points of Presence Private Clients who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)