Poor service just spiralling downwards

FNB's current rating on this site should have spurred them into action long ago! Why is nothing done about it? Have been a customer for 20+ years. (Happy back then!). What was good service has now become a pain. Today... 4 Payments done by cheque card. Received only one inContact sms, my primary means of security check on unauthorised transactions. Critical according to FNB's advice. Received emails for all. Just so happens I had access to my emails, being at home and working on computer. 3 Hours later, still waiting for sms notifications. This is contrary to your rules and advice re banking security. What will the lame excuse be today? If I cannot bank with you using Online banking and not the App, please confirm. The previous issue, 4 months old, still not resolved. 3 FNB staff on one issue. Contradicting one another and themselves. I have the emails. FNB reply by mail, Does not clarify. I reply to the mail, NOTHING, NADA for 4 months. This is simple admin by capable management that need to be sorted out. Not rocket science nor hard slogging in the hot sun. Why can it not be sorted??