Poor service is an understatement.

Almost every month I come to this platform and complain about the poor service I receive at FNB.

My issue with them started last year around may after I purchased a property and took a life insurance with them. I have been complaining that they do not debit my account for the premium of this policy and I have to complain for them to deduct it, on the 26th of every month I receive SMSes about a debit order that did not go off and that my policy is inactive or will be deactivated due to premiums that were not received and this was not my fault, the debit order date I gave them is my pay day and we are talking about R82 here,

Anyway, I have spoken to a lot of people about this. the last person I dealt with called me and I requested that she sends an email to confirm the details of our telephone conversation. She advised that this is an internal error that they are experiencing, they will monitor it and advise me once it has been resolved. Earlier this week I rep**** to the email and asked if the matter has been resolved, no one rep**** to the email.

As usual on the 26 June I received an sms about the premium that was not received. This is annoying, time consuming and disgusting. I have to take time (approx 30 minutes) and write this message, and this is after I tried calling and I did not get help.

When an FNB representative contacts me, this is what I need us to talk about. I do have 2 savings account at FNB and I have not used them in a long time, I would like consider using one of these accounts, if they are still active for the debit order of this policy to go off.

I cannot access my app, if I could maybe I was going to have an Idea.

It's such a nightmare to contact FNB, called the complaints line *** at 13:07pm and the call was picked up by Verona Blom, she has a nerve of having a conversation with her colleague after picking up the call. She continues talking and after a while she came to me and asked how she can assist. This is unproffessional and inconsiderate. She told me that she could not assist because the system is down? She did not even ask me if I would like to be called back when the system is up and running.

The reference of a complaint before this one is *** and I lodged it on 3 June 2024.

I hope that the person who will be contact with me will assist me with the complaint itself, status of my accounts, and gaining access back to the app. I don't think I am being unreasonable