Poor Service & incompetency

I have logged my complain last week on the 24th on hello peter about FNB, the only thing i got from them since then is a reference number (***NF) and lots of stories. They sent me an email last week asking me to provide them with home loan account number, which i did respond to their email saying i do not have a home loan account with FNB unfortunately i cannot help them with number. And since then i heard nothing. Today i call the number i was provided via SMS ( ***) which i called and it went through to Premier Banking, spoke to Nqobile Vuana – Premier Banker, who said she can't help me since i came through to the wrong department and she put me through to Home Loans where i spoke to SIzwe who also said i have come to the wrong department he wont be able to assist me and he does not know what is it that i want him to do. My bond registration has reached a dead-end as no one at FNB is taking responsibility of resolving my problem. I need FNB to resolve this ASAP.