Poor Service,incompetence and useless

<p>Good Day</p> <p>First National Bank fail repeatedly to live up to its own standard. It is really disgusting and incompetence,matter of fact Fnb life is a ****.</p> <p>Today I took a day leave and went to FNB Branch in Wonderpark Mall, I hardly go to the branch, the reason for my visit was to upgrade all my Funeral plan that I had with FNB more than 10 yrs ago without claiming of course.</p> <p>Firstly I was told that they can't help me to upgrade or make any changes on my policy, I need to call this number ********** 772. Secondly ,After making a call I was told that there is only three people who can assist me and all of them are still busy. Thirdly,I requested to upgrade my biological parents policy NOT only because I am paying for them but I am the one who opened their policy ten years ago. Their premiums for the last ten years has been running from my account. I was told that I can't upgrade their policy, they need to upgrade themselves or i need to drive to Polokwane and upgrade with my mother and drive or fly to Cape Town to where my father is based this couple of months.</p> <p>As if that is not enough,I spoke to the Team Leader Nkosana who bluntly told me that I have No choice but to drive to my parents and i need to change all the arrangements because the rules has since change that all Policy Holder need to pay for themselves. All the contract need to change immediately according to mighty Nkosana because I am not important and what he says should be done. Or else i should take my account elsewhere.</p> <p>I will be happy if you can answer the following questions:</p> <p>1. Why I was told that i cannot link my parents policy to be under my policy when I was opening the accounts ? I was told that it is impossible to have parents under my policy only my spouse and child will be under my policy.</p> <p>2. Since the terms and conditions has changed,why I was NOT told or at least informed ?</p> <p>3. As far as I remember, I have signed contract with Fnb which bid all of us, why are you now telling me about new contract which i have never signed ?</p> <p>4. Now,what about all the premium that you have been collecting every months? It doesn't matter as long you're happy to collect money?</p> <p>5. I was told that i need to change and do the new contract,meaning that the old contract is invalid,what about the premium that you have been collecting with invalid contract?<br />Again it doesn't matter as long you have money?</p> <p>6. Am correct to say that you're only concern about money nothing else ?</p> <p>7. Lastly, if I didn't go to the useless branch when are gonna tell me that you're taking money *******ly from my account?</p> <p>I am still waiting for your team leader to call me since 11h26.</p> <p>Please i need this matter to handle ugently, I am considering legal action regarding this matter.</p> <p>Media will be informed tomorrow morning about the new **** that you're currently running in the name of Funeral plan.</p>