Poor service, incompetence and just a waste of my time!

Did a online request with FNB to call me back about of their products. They never did, however I got a message stating they did and cannot get hold of me, this was on the 26 Feb 2018 (Ref SI ********** 103695). They wanted me to call in, so I did

I then called in to the call centre ( ********** 827) on the 27th Feb 2018, at 11:50 only to be told by the first person im at the wrong department, she said she will transfer me to the correct department, but I end up at the automated machine to put myself through after all the automated options. I then get through to someone on telephone banking (after I selected the option for "More info about our products or services" something to that tune) only to be told she will enquire from the Team Lead, which few minutes later I was told Team Lead cant help and she has to conference call to business banking for the info. I asked cant you email me the info of the product (which was about a club/stokvel account) and she said she has to know what the info is before she can advise and that it will take two minutes.

I then held on for a total call time of flipping "19minutes and 43 seconds" with no assistance and a blady waste of my minutes and time. I have the screenshot on my phone to prove this. Disgusting!!!! and absolutely *********** and appalling service!!!! I mean if they cant even give you product info, how on earth are they getting new clients into FNB. So irritated to have had to hang on for so long.