Poor service in switching bank account to FNB

I have app**** on 3 November for my existing account to be switched to FNB. The consultant told me kn the day that I qualify for a Fusion Private Client account. A full 21 days later nothing has been finalised. I am constantly having to enquire with the appointed private banker about progress. Emails go unanswered. I chose FNB as the bank promised a seamless transition from my existing account. If this is the service a prospective client receives, I can only imagine what poor service to expect once you have become an account holder. If you ever consider switching banks, don’t bother considering FNB!