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lillian.honwana lillian.honwana

1 reviews | Active since Jul 2017

06 Jul 2017, 18:58

Poor service in pinnacle nelspruit

<p>I went to Fnb yesterday on the 05/06/2017 needing a bank stamp only. Got the at 14:02 (time on ticket), was assisted at 14:52 but what made me angry was the fact that as we were waiting a guy just came in and went straight to the consultant and was assisted before us. Which made me wonder are we not worthy clients? The consultant Danisile kept calling a no show ticket ( delay tactics ) just to assist the guy. There was an old white couple before me which I believe they waited over an hour but the consultant obviously didn't seem bothered. Was very disappointed shem</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply07 Jul 2017, 10:25
Official

Good Day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***NF.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)