Poor Service in handling my online banking transfer problem

On the 20 december 2022,i made a transfer from my Fnb app to my Capitec Saving s account about 08h13am,it was a normal transfer. The transaction was successful and i got a proof of payment. I expected the money to be in my account in about two days.

The capitec banking details were entered correctly and my account is active.

The money was never deposited in my account. I then made a follow up at Fnb Southdale branch,.who then informed me that i have to follow up with Capitec bank.

Capitec bank then informed me that ,its Fnb who is supposed to assist me vecause ,they are the bank that is expenting funds.

I went back to Fnb ,who put me on the line again,informing me that,they will escalate it,to investigate,and tell me that a consultant will contact me.

I then wrote a compaint to the Complaints department and received this message: "Your Complaint *** has been assigned to Retail Service Recovery. We're looking into it and will contact you shortly."

I never received any call. On the 29 December 2022,i then contacted the Fmb customer care ,who indicated that the matter was allocated to the consultant,who never gave me feedback.

Now i cannot blame Mr. Cyril Ramaphosa for keeping his dollars in the couches because these banks are not thrustwothy.

The consultant on phone, then indicated to me that my account is not, frozen or on halt status. I also informed her that my Capitec account is active and i have been receiving money since the 20 December 2022,from other banks without challenges.

She then told me that i have to go to capitec and sort it out with them,and i told her that i cannot afford to do any more ups and downs between Fnb and Capitec and also Making endless calls,i needs my money.

She indicated that ,if i reverse the payment,the bank will charge me about R300.00 .

I asked whose problem was it that the money is not deposited into my bank account after more than seven days?

I am considering closing my account and leave them,because they are failing to assist me.