1 reviews | Active since Jan 2010
Poor Service in handling ********** Claim
I would like to lodge a complaint for the poor service I have received from FNB after reporting a ********** activity on my credit card on the 07/06/2021 (Claim Number *** and complaint Number ***).
I was hijacked and my credit card and phones was taken from me, my wife then called Fnb to report that my cards be stopped and was told that the system was down to which they eventually blocked my Banking profile but surprisingly the perpetrators still managed to transact from my card.
It is almost two months now with no action or an outcome to my claim though the bank has a turnaround time of ten days ,I have been sent form pillar to post every time I call for an update. The consultants (Tshepiso Ndlovu,Ntabiseng Pule,Boitumelo Mashale, Tokozani and lerato)that I have spoken to in these two months all have escalated to higher management and all confirms that management has done nothing about my Claim or even come back to them.
My Case has been sitting with An investigator (Chris Fernandze) for two months now and he too is also not responding to all the escalations sent to him.
I am now being charged interest on the credit on the balance that was taken from it as they take they time to conclude the claim.
looking forward to your assistance .
Regards Enver
It has been a week now after my initial complain and of hearing nothing from FNB .
I called in again today, spoke Natasha from Credit card ***** and she confirmed that nothing new has been done to my claim since it was opened, it still sits with the same investigator (Chris Fernandze) with no new update as to what he has done this far.
The Complaint Ref ***NF (From Motseki Khasane)sent to me last Wednesday stating that my complaint has been referred to the relevant department and feedback will be provided back to me was simply a way of keeping quiet. We are in a week later and no word from them.
What other action can I take to get better service because clearly no platform seems to be assisting me ?
Regards
Enver
It has been a week now after my initial complain and of hearing nothing from FNB .
I called in again today, spoke Natasha from Credit card ***** and she confirmed that nothing new has been done to my claim since it was opened, it still sits with the same investigator (Chris Fernandze) with no new update as to what he has done this far.
The Complaint Ref ***NF (From Motseki Khasane)sent to me last Wednesday stating that my complaint has been referred to the relevant department and feedback will be provided back to me was simply a way of keeping quiet. We are in a week later and no word from them.
What other action can I take to get better service because clearly no platform seems to be assisting me ?
Regards
Enver