Poor service in getting 3 youth accounts created

I have been an FNB client for decades and was happy when they introduced youth accounts as I thought it will be easy to get accounts for my kids.

The process has been a nightmare I tried opening on my app multiple times but i never get it right, called the call center multiple times almost the whole day and I was send from pillar to post and I eventually gave up and engaging Capitec for my kids accounts.

The online process is just a nightmare and it’s never success, call center agent are not able to help as well I am so disappointed with FNB on this youth account process