PN
Prabashen N

1 reviews | Active since Jul 2017

03 Jul 2017, 12:17

poor service in fnb call centre

<p>i tried callinthe the fnb call centre. i wss on hold for 50 minutes. this was a waste of 50 minutes or my life on hold and the call was neva answered and also the cost of the call whivh i have to pay for. </p> <p>why have a service like this to your customers if it is not worth having. al it is doing is making them more unhappy</p>

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply03 Jul 2017, 13:59
Official

Good day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)