Poor service if at all

15 September 2020. I enter the branch and the staff member at the door advises the machine does not print tickets so they will call me. However she does not inform me that the number will come through soon my phone. I know one is not allowed to use your phone in the bank. So I sit and wait. On scrutiny of the staff, I notice that they have long conversations with each other while seeing clients. Another factor is that they are continuously on their phones. They also tend to have loud conversations with clients on matters not pertaining to banking. The one conversation I heard which Anthony Papo had with a client was on fast cars. This whilst clients are waiting. Your staff is loud no business sense and very slow. You can actually pick up they are not enthusiastic. I have complained on numerous occassions and clearly nothing is done. They are getting worse. Reason why I went to the branch was to close my credit card. I keep phoning Credit card division and you hold on or they just put the phone down. I was told by Anthony he can only send an email. I have been waiting since the middle of July for a new credit card. FNB is charging me fees despite me not being able to use the card. I was told the card is with the couriers. Does nobody bother to follow up with the couriers. Very very inefficient service.