Poor service! I will take my account elsewhere

I app**** for a credit limit increase on the 5th May (yeah two weeks ago!!) and I was asked to send in some docs which I did same day around 11am, I was told the turnaround time is 3 to 7 days so I wait, and then last week Monday 11th May (6 working days later) I receive a fnb email with a form that I must fill in and return with documents that I've already sent the week before!! I email the documents again but I don't hear from FNB the whole week, still no increase in my acc. I called in to follow up on Friday 15th May (a good 10 working days since application) and I was told they will escalate my request and I will be sorted soon...shockingly on Sat 16th May I receive an sms from FNB asking me to send the docs, for the third time, which I didn't!! So I've given up....if it takes more than two weeks just to increase your limit (by a mere 5K by the way) imagine how long a loan takes. I'm done with FNB!! <br>